Financial InformationThis page helps explain the financial and registration process applicable to international patients. If you have further questions after reading this information, please do not hesitate to speak to our managers, whose contact details are listed at the end of this page. 1. Ovspring accepts payments from international patients via credit card (Visa, Mastercard, American Express), S$ Cheque/Bank Draft, Cash or Wire Transfer. To electronically transfer funds, please contact us for instructions. 2. Before each appointment, our Finance Executive will confirm your appointment and request for a deposit for the visit, treatment or service requested. 3. All deposits are based on an estimate of service or treatment requested. Patients are reminded that actual costs may often, than not, vary from the charges estimated. 4. Prior to departure, our Case Professional (with the Finance Executive) will be available to review charges and payments. You will be requested to settle all payments prior to departure. Should there be follow up investigations or tests to be done, a further deposit may be requested. FAQs on Financial & Registration Process Why must I sign a credit card authorisation form upon requesting for an appointment? You are required to complete a signed credit card authorisation at the time of booking the appointment. This will be used to hold your appointment, and should you cancel within 48 hours of the scheduled appointment, the US$150 late cancellation fee will apply. Do I need to make a deposit for treatment? Yes, that is required. A deposit of 30% of estimated cost is required at least 10 days before the outpatient scheduled appointment, followed by 20% of the estimated cost 5 days before appointment. The remaining 50% can be paid at the end of the treatment, prior to departure. Patients also have the option of completing 50% of payment on the onset, 10 days prior to appointment. Why must I pay before my appointment? Deposits are based on personalised cost estimate prepared in consultation with the specialists you will be seeing. A guarantee of financial authorisation and coverage is required before registration of any patient appointment. Your deposit is this guarantee that you are a self-pay patient. When will I know the final charges for my treatment, and if there will be a balance or a refund? Our Case Professional (together with our Finance Executive) will meet you prior to departure to explain all charges and answer your questions at the exit interview. As far as possible, your total bill will be prepared based on available information. We will advise at that stage any outstanding charges that has not yet been charged. Any refunds will be given out upon the finalisation of charges. If charges will be borne by my employer or governmental agency, how will this process differ? If payments for medical and health services are guaranteed by an employer or governmental agencies, please contact our managers below for further information on how to proceed. Further enquiries on any aspect of the financial and registration process can be directed to: Case Professional, Lee Lee Lim - tel +65 6466 8090 - leelee.lim@ovspring.com
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